{ "exported_at": "2026-09-30T14:55:37.919Z", "user": "owner", "recordings": [ { "id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "owner_id": "00000000-0000-0000-0000-000000000001", "source": "pocket", "external_id": "63cZGmphG4cuFan4uki1puFlGyDF_getting_started", "title": "Getting Started with Pocket", "recorded_at": "2026-09-29T18:17:17+00:00", "duration_seconds": null, "language": "en", "folder_external_id": null, "external_tags": [], "external_summary": { "summary_63cZGmphG4cuFan4uki1puFlGyDF_getting_started_summary": { "id": "63cZGmphG4cuFan4uki1puFlGyDF_getting_started_summary", "v2": { "mindMap": { "type": "flow", "nodes": [ { "color": "#007AFF", "title": "Getting Started with Pocket", "node_id": "MM_0_0", "parent_node_id": "MM_0_0" }, { "color": "#FF9500", "title": "Initial Setup", "node_id": "MM_1_0", "parent_node_id": "MM_0_0" }, { "color": "#FF9500", "title": "Turn On Device", "node_id": "MM_1_1", "parent_node_id": "MM_1_0" }, { "color": "#FF9500", "title": "Pair with App", "node_id": "MM_1_2", "parent_node_id": "MM_1_0" }, { "color": "#34C759", "title": "Recording", "node_id": "MM_2_0", "parent_node_id": "MM_0_0" }, { "color": "#34C759", "title": "From Device", "node_id": "MM_2_1", "parent_node_id": "MM_2_0" }, { "color": "#34C759", "title": "From App", "node_id": "MM_2_2", "parent_node_id": "MM_2_0" }, { "color": "#AF52DE", "title": "Recording Modes", "node_id": "MM_3_0", "parent_node_id": "MM_0_0" }, { "color": "#AF52DE", "title": "Call Mode", "node_id": "MM_3_1", "parent_node_id": "MM_3_0" }, { "color": "#AF52DE", "title": "Conversation Mode", "node_id": "MM_3_2", "parent_node_id": "MM_3_0" }, { "color": "#E63A96", "title": "Device Management", "node_id": "MM_4_0", "parent_node_id": "MM_0_0" }, { "color": "#E63A96", "title": "Battery Check", "node_id": "MM_4_1", "parent_node_id": "MM_4_0" }, { "color": "#E63A96", "title": "Power Control", "node_id": "MM_4_2", "parent_node_id": "MM_4_0" }, { "color": "#00C7BE", "title": "LED Indicators", "node_id": "MM_5_0", "parent_node_id": "MM_0_0" }, { "color": "#00C7BE", "title": "Status Lights", "node_id": "MM_5_1", "parent_node_id": "MM_5_0" }, { "color": "#FFCC00", "title": "Maintenance", "node_id": "MM_6_0", "parent_node_id": "MM_0_0" }, { "color": "#FFCC00", "title": "Charging", "node_id": "MM_6_1", "parent_node_id": "MM_6_0" }, { "color": "#FFCC00", "title": "Firmware Updates", "node_id": "MM_6_2", "parent_node_id": "MM_6_0" } ] }, "summary": { "version": "1", "markdown": "# Getting Started\n\nPocket helps you capture calls, meetings, ideas, and notes and turn them into transcript, summary, and action items.\n\n## 1. Turn on Pocket\n- **Hold the side button for 5 seconds.**\n- **Light:** **Blinking blue** = ready to pair. **Solid blue** = already paired.\n\n## 2. Pair with the app (first time)\n- Open the app and follow the onboarding steps to pair.\n- **Light:** turns **solid blue** when paired.\n\n# Record\n\n## From Pocket Device (standalone)\n- **Press the side button once** to start the recording. **Light:** **solid amber**\n- **Press the side button again** to stop the recording.\n- **Sync recordings to the App:** your recordings appear **when you open the app**.\n\n## From the app\n- Tap **Record** in the Home screen of the app. Pocket Device starts recording. **Light:** **solid amber**\n\n# Modes\n\n## Side Switch\n- **Up** → **Call Mode**\n- **Down** → **Conversation Mode**\n\n## Call Mode (phone calls)\n- **Attach Pocket to your phone** (magnet/MagSafe).\n- Slide the **switch up** to Call Mode.\n- Start your call. **Press the side button once** on Pocket (or tap Record in the app).\n- **No speakerphone needed.** Pocket uses a vibration mic to capture the other side of the call.\n- **Light:** **solid amber** while recording.\n- When finished, **press side button again** to stop and **slide the switch down** to return to Conversation Mode.\n\n## Conversation Mode (in-person)\n- Slide the **switch down**.\n- **Press once** to capture meetings, chats, and thoughts.\n- **Light:** **solid amber** while recording.\n\n# Battery\n- **Double-press** the side button to check:\n - **Green** = Full\n - **Amber** = About half\n - **Red** = Low — charge with USB-C\n\n# Power\n- **Hold 5 seconds** to turn Pocket **on or off**.\n\n# Reset (only if needed)\n- **Triple-press**, wait for red light to start blinking, then **hold** while the **red** light blinks.\n- Erases Pocket and returns to setup.\n\n# Light Reference\n- **Blinking Blue** — Ready to pair (open the app)\n- **Solid Blue** — Paired and ready\n- **Solid Amber** — Recording\n- **Green / Amber / Red** (double-press) — Battery level\n- **Hold 5 seconds** — Power on/off\n- **Triple-press + hold** — Reset\n\n# Note on Call Recording\nLaws vary by region. Get consent if required. Your recordings sync **when you open the app**.\n\n# Charging Pocket\nConnect the device to a USB-C cable. The indicator light will blink green while charging and turn solid green once fully charged.\n\n# Firmware Updates\nThe app will notify you when a new firmware update is available. During the update, the LED will **blink purple.** Once the update is complete, the device will automatically restart.\n\n# Action Items\n- **Turn on your Pocket** (hold side button 5s).\n- **Pair with the app** (wait for solid blue).\n- **Make your first recording from the device or the Record button.**\n- **Switch modes** depending on call or conversation.\n- **Check battery** (double-press side button).\n- **Charge and update firmware** when needed." }, "actionItems": { "version": "2", "actionItems": [ { "id": "b1947ce7-54e8-4c29-85c5-5b82080038cc", "title": "Initial Setup", "subtasks": [ { "id": "c1e12629-c752-4c7e-9455-f885445b8d83", "title": "Turn on your Pocket (hold side button 5s)", "dueDate": null, "category": "TASK", "priority": "HIGH", "requiresMeeting": false, "recurrencePattern": "NONE" }, { "id": "e04144dd-b403-4ce5-a2b2-ee35fc991d93", "title": "Pair with the app (wait for solid blue light)", "dueDate": null, "category": "TASK", "priority": "HIGH", "requiresMeeting": false, "recurrencePattern": "NONE" } ], "description": "Complete the initial setup and pairing of your Pocket device." }, { "id": "4b6a11c5-17df-4be0-b736-fe5d65099e4a", "title": "Test Recording Features", "subtasks": [ { "id": "5be682ac-2356-4c70-b15f-c32d32c05fab", "title": "Make your first recording (press side button once)", "dueDate": null, "category": "TASK", "priority": "HIGH", "requiresMeeting": false, "recurrencePattern": "NONE" }, { "id": "bdc296b5-76ae-4e7c-83e8-b3e45bb2085f", "title": "Try Call Mode (switch up)", "dueDate": null, "category": "TASK", "priority": "MEDIUM", "requiresMeeting": false, "recurrencePattern": "NONE" }, { "id": "5aeb9e6b-e33a-4f74-bf0f-c44d1397f343", "title": "Try Conversation Mode (switch down)", "dueDate": null, "category": "TASK", "priority": "MEDIUM", "requiresMeeting": false, "recurrencePattern": "NONE" } ], "description": "Try out the different recording capabilities of your Pocket device." }, { "id": "3114f508-109c-4df3-a50f-5f031aaf80be", "title": "Device Maintenance", "subtasks": [ { "id": "30ba9826-4700-4c3b-8a0b-9ed39857c647", "title": "Check battery level (double-press side button)", "dueDate": null, "category": "TASK", "priority": "MEDIUM", "requiresMeeting": false, "recurrencePattern": "NONE" }, { "id": "41c48342-9f82-4ee6-975f-d1ad45100f18", "title": "Set up charging routine with USB-C cable", "dueDate": null, "category": "TASK", "priority": "LOW", "requiresMeeting": false, "recurrencePattern": "NONE" }, { "id": "6deb8c84-35d4-4de2-8b56-f8c910fd8cb5", "title": "Check for firmware updates in the app", "dueDate": null, "category": "TASK", "priority": "LOW", "requiresMeeting": false, "recurrencePattern": "NONE" } ], "description": "Learn device maintenance and power management." } ] } }, "settings": { "autoGenerate": true, "generateMindMap": true, "summaryVisibleAt": "2026-09-29 18:17:17.075477", "generateActionItems": true, "downstreamCompletedAt": "2026-09-29 18:17:17.075477" }, "createdAt": "2026-09-29T18:17:17Z", "updatedAt": "2026-09-29T18:17:17Z", "autoInitiated": true, "summarizationId": "summary_63cZGmphG4cuFan4uki1puFlGyDF_getting_started_summary", "v2MindMapStatus": { "status": "completed" }, "v2SummaryStatus": { "status": "completed" }, "processingStatus": "completed", "flowMindMapStatus": { "status": "skipped", "timestamp": "2026-09-29T18:17:17.016Z" }, "v2ActionItemsStatus": { "status": "completed" }, "clusterMindMapStatus": { "status": "skipped", "timestamp": "2026-09-29T18:17:17.016Z" }, "contextMindMapStatus": { "status": "skipped", "timestamp": "2026-09-29T18:17:17.016Z" }, "speakerMindMapStatus": { "status": "skipped", "timestamp": "2026-09-29T18:17:17.016Z" } } }, "external_metadata": { "recorded_by": null, "pocket_state": "completed", "pocket_updated_at": "2026-09-29T18:17:17Z", "summarization_errors": null }, "transcript_text": "Pocket: Welcome to Pocket! This is your getting started guide. Let me walk you through how to use your new Pocket device.\nPocket: Pocket is useful for capturing phone calls, meetings, ideas, and conversations you want to turn into useful notes.\nPocket: First, let's turn on your Pocket. Hold the side button for 5 seconds. You'll see a blinking blue light when it's ready to pair, or a solid blue light if it's already paired.\nPocket: To pair with the app for the first time, open the app and follow the onboarding steps. The light will turn solid blue when paired successfully.\nPocket: Now let's talk about recording. You have two ways to start recording.\nPocket: From the Pocket device itself, simply press the side button once to start recording. You'll see a solid amber light. Press the button again to stop.\nPocket: From the app, tap the Record button on the home screen. Your Pocket device will start recording with the same solid amber light.\nPocket: Your recordings automatically sync when you open the app.\nPocket: Let's discuss the two recording modes. The side switch controls this.\nPocket: Switch up for Call Mode. Call Mode is perfect for phone calls. Attach Pocket to your phone using the magnet or MagSafe. No speakerphone needed! Pocket uses a vibration mic to capture both sides of the call.\nPocket: Switch down for Conversation Mode. Conversation Mode captures meetings, chats, and personal thoughts. It's optimized for in-person conversations.\nPocket: To check battery level, double-press the side button. Green means full, amber means about half, and red means low. Charge with USB-C when needed.\nPocket: Power management is simple. Hold the side button for 5 seconds to turn Pocket on or off.\nPocket: If you ever need to reset your device, triple-press the side button, wait for the red light to blink, then hold while it's blinking. This will erase Pocket and return it to setup mode.\nPocket: Here's a quick reference for the LED lights. Blinking blue means ready to pair. Solid blue means paired and ready. Solid amber means recording. And when you double-press, green, amber, or red shows battery level.\nPocket: Remember about call recording laws. They vary by region, so get consent if required in your area. Your recordings sync automatically when you open the app.\nPocket: To charge your Pocket, connect it to a USB-C cable. The indicator light will blink green while charging and turn solid green when fully charged.\nPocket: The app will notify you when firmware updates are available. During updates, the LED will blink purple. Once complete, the device will automatically restart.\nPocket: That covers the basics! Turn on your Pocket, pair with the app, make your first recording, switch modes as needed, check battery regularly, and keep your firmware updated. Welcome to the Pocket community!", "transcript_hash": "d724b25186aa07b3ddad018e397d76fae81f08bda8af5e291072821448c54d05", "ingest_status": "discovered", "ingest_error": null, "ingest_attempts": 0, "fetched_at": "2026-09-30T11:43:17.968+00:00", "processed_at": null, "processed_hash": null, "ai_summary": null, "ai_summary_edited": false, "ai_meta": {}, "review_status": "pending", "created_at": "2026-09-30T11:43:17.48233+00:00", "updated_at": "2026-09-30T14:46:03.389603+00:00", "search": "'5':59C,299C 'alreadi':82C 'amber':145C,175C,274C,368C,378C 'app':89C,96C,156C,186C,410C,441C,476C 'area':401C 'attach':213C 'automat':180C,405C,462C 'avail':449C 'basic':468C 'batteri':263C,382C,486C 'blink':65C,328C,334C,355C,428C,455C 'blue':66C,77C,107C,356C,362C 'button':57C,135C,149C,160C,270C,297C,321C 'c':286C,422C 'cabl':423C 'call':34C,204C,206C,212C,237C,387C 'captur':32C,232C,246C 'charg':282C,413C,431C,438C 'chat':248C 'check':262C,485C 'communiti':497C 'complet':458C 'connect':416C 'consent':396C 'control':198C 'convers':38C,242C,244C,259C 'cover':466C 'devic':26C,129C,167C,315C,460C 'discuss':190C 'doubl':266C,375C 'double-press':265C,374C 'eras':337C 'ever':310C 'firmwar':446C,491C 'first':47C,92C,479C 'follow':98C 'full':273C 'fulli':437C 'get':1A,12C,395C 'green':271C,377C,429C,435C 'guid':14C 'half':277C 'hold':54C,294C,330C 'home':163C 'idea':36C 'in-person':256C 'indic':425C 'keep':489C 'law':389C 'led':353C,453C 'let':15C,48C,113C,188C 'level':264C,383C 'light':67C,78C,103C,146C,176C,326C,354C,426C 'll':62C,141C 'low':281C 'magnet':220C 'magsaf':222C 'make':477C 'manag':291C 'mean':272C,275C,280C,357C,363C,369C 'meet':35C,247C 'mic':230C 'mode':194C,205C,207C,243C,245C,344C,482C 'need':225C,288C,311C,484C 'new':24C 'note':45C 'notifi':443C 'onboard':100C 'open':94C,184C,408C 'optim':254C 'pair':73C,83C,86C,109C,360C,364C,473C 'perfect':209C 'person':250C,258C 'phone':33C,211C,217C 'pocket':4A,5C,8C,25C,27C,28C,46C,53C,84C,111C,125C,128C,153C,166C,177C,187C,200C,214C,226C,238C,260C,289C,303C,307C,338C,345C,384C,411C,415C,439C,464C,472C,496C 'power':290C 'press':132C,147C,267C,318C,376C 'purpl':456C 'quick':349C 'readi':71C,358C,366C 'record':117C,124C,139C,159C,170C,179C,193C,370C,388C,403C,480C 'red':279C,325C,380C 'refer':350C 'region':393C 'regular':487C 'rememb':385C 'requir':398C 'reset':313C 'restart':463C 'return':340C 'screen':164C 'second':60C,300C 'see':63C,142C 'setup':343C 'show':381C 'side':56C,134C,196C,234C,269C,296C,320C 'simpl':293C 'simpli':131C 'solid':76C,106C,144C,174C,361C,367C,434C 'speakerphon':224C 'start':2A,13C,123C,138C,169C 'step':101C 'stop':152C 'success':110C 'switch':197C,201C,239C,481C 'sync':181C,404C 'talk':115C 'tap':157C 'thought':251C 'time':93C 'tripl':317C 'triple-press':316C 'turn':42C,50C,105C,302C,433C,469C 'two':120C,192C 'updat':447C,451C,492C 'usb':285C,421C 'usb-c':284C,420C 'use':22C,30C,44C,218C,227C 'vari':391C 'vibrat':229C 'wait':322C 'walk':17C 'want':40C 'way':121C 'welcom':6C,493C" } ], "transcript_segments": [ { "id": "b08d9864-55ab-4e4c-9054-6966638f82a1", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 0, "speaker": "Pocket", "start_seconds": 0, "end_seconds": 5.5, "text": "Welcome to Pocket! This is your getting started guide. Let me walk you through how to use your new Pocket device.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "f70dff7f-3f53-41ed-b394-aeeee2ba9c8c", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 1, "speaker": "Pocket", "start_seconds": 6, "end_seconds": 12, "text": "Pocket is useful for capturing phone calls, meetings, ideas, and conversations you want to turn into useful notes.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "e8ca1128-4b49-4a46-89d8-b5937964b25a", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 2, "speaker": "Pocket", "start_seconds": 12.5, "end_seconds": 20.5, "text": "First, let's turn on your Pocket. Hold the side button for 5 seconds. You'll see a blinking blue light when it's ready to pair, or a solid blue light if it's already paired.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "128f47aa-5f4e-401c-8eca-c8ae20a4a456", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 3, "speaker": "Pocket", "start_seconds": 21, "end_seconds": 27.5, "text": "To pair with the app for the first time, open the app and follow the onboarding steps. The light will turn solid blue when paired successfully.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "9bd06d69-c7b7-4bbc-86b2-fe361bfbaf69", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 4, "speaker": "Pocket", "start_seconds": 28.5, "end_seconds": 32.5, "text": "Now let's talk about recording. You have two ways to start recording.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "4c7c2e71-e07e-49c3-811d-ef3cbd9d5bba", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 5, "speaker": "Pocket", "start_seconds": 33, "end_seconds": 40.5, "text": "From the Pocket device itself, simply press the side button once to start recording. You'll see a solid amber light. Press the button again to stop.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "d30f8ea0-9a32-46ce-87d1-5cd6860c32b8", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 6, "speaker": "Pocket", "start_seconds": 41, "end_seconds": 47.5, "text": "From the app, tap the Record button on the home screen. Your Pocket device will start recording with the same solid amber light.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "ffb80097-b7ee-44f0-b34b-73b728da7ab9", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 7, "speaker": "Pocket", "start_seconds": 48.5, "end_seconds": 51.5, "text": "Your recordings automatically sync when you open the app.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "295b84df-375e-46c9-8aaa-3f967a384946", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 8, "speaker": "Pocket", "start_seconds": 52.5, "end_seconds": 56.5, "text": "Let's discuss the two recording modes. The side switch controls this.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "9bdc8eff-4c4e-4c0f-9f24-a6097d573678", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 9, "speaker": "Pocket", "start_seconds": 57, "end_seconds": 67.5, "text": "Switch up for Call Mode. Call Mode is perfect for phone calls. Attach Pocket to your phone using the magnet or MagSafe. No speakerphone needed! Pocket uses a vibration mic to capture both sides of the call.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "c4cdefc9-a12d-47ef-9875-e389afd7cf34", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 10, "speaker": "Pocket", "start_seconds": 68, "end_seconds": 75.5, "text": "Switch down for Conversation Mode. Conversation Mode captures meetings, chats, and personal thoughts. It's optimized for in-person conversations.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "908f9442-f9a1-4c06-9995-88546a831fb2", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 11, "speaker": "Pocket", "start_seconds": 76.5, "end_seconds": 84.5, "text": "To check battery level, double-press the side button. Green means full, amber means about half, and red means low. Charge with USB-C when needed.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "96974445-85f9-4df7-aad1-c12f4fee9ebd", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 12, "speaker": "Pocket", "start_seconds": 85.5, "end_seconds": 90.5, "text": "Power management is simple. Hold the side button for 5 seconds to turn Pocket on or off.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "39da4ea6-a634-4ce2-b5f6-a52d359fd4a8", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 13, "speaker": "Pocket", "start_seconds": 91, "end_seconds": 100.5, "text": "If you ever need to reset your device, triple-press the side button, wait for the red light to blink, then hold while it's blinking. This will erase Pocket and return it to setup mode.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "42c199e5-7836-43c5-aeca-f5532b6aa0a4", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 14, "speaker": "Pocket", "start_seconds": 101.5, "end_seconds": 113.5, "text": "Here's a quick reference for the LED lights. Blinking blue means ready to pair. Solid blue means paired and ready. Solid amber means recording. And when you double-press, green, amber, or red shows battery level.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "03b07ed8-7a1e-4fe5-b81f-951e99fd71aa", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 15, "speaker": "Pocket", "start_seconds": 114.5, "end_seconds": 122.5, "text": "Remember about call recording laws. They vary by region, so get consent if required in your area. Your recordings sync automatically when you open the app.", "created_at": "2026-09-30T11:43:17.943383+00:00" }, { "id": "30b290b1-508e-4b3c-ab11-f6ecbe4c9f56", "owner_id": "00000000-0000-0000-0000-000000000001", "recording_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "idx": 16, "speaker": "Pocket", "start_seconds": 123.5, "end_seconds": 130.5, "text": "To charge your Pocket, connect it to a USB-C cable. 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Forwarded mail (e.g. for former employees) can still be received via the shared mailbox/forwarding if needed.", "category": "behavior", "has_redacted_secret": false, "project_id": null, "organization_id": null, "person_id": null, "tags": [ "shared mailbox", "license", "offboarding", "retention", "outlook", "l10" ], "source": "fcmf_tickets", "source_recording_id": null, "segment_start_idx": null, "segment_end_idx": null, "timestamp_seconds": null, "evidence": "They get converted to a shared mailbox and no, we are not charged for them.", "basis": "explicit", "confidence": 0.85, "origin": "ai", "user_edited": false, "dismissed": false, "fingerprint": "4b21171565cf4571055de248993a8db5ae5f34fd", "created_at": "2026-09-30T14:16:05.318543+00:00", "updated_at": "2026-09-30T14:16:05.318543+00:00", "search": "'address':36B 'charg':32B 'convert':4A,15B 'cost':10A 'depart':1A,11B 'e.g':39B 'email':35B 'employe':2A,12B,42B 'extra':31B 'former':41B 'forward':37B 'fulli':25B 'licens':9A,23B 'mail':38B 'mailbox':3A,7A,13B,18B 'mailbox/forwarding':50B 'need':52B 'receiv':46B 'remov':26B 'retent':20B 'share':6A,17B,49B 'stale':34B 'still':44B 'user':22B 'via':47B", "source_ticket_id": "e54fce38-023c-476a-84c6-036df39ac947" }, { "id": "b66b6334-75c3-441b-b40b-fee5b94a0c19", "owner_id": "00000000-0000-0000-0000-000000000001", "title": "Outbound email rejected as spam by external recipient domain", "body": "1. Symptom: emails to one external recipient bounce with \"marshlandingtitle.com suspects your message is spam and rejected it.\"\n2. Likely cause per resolution notes: the recipient's system probably hasn't updated yet.\n3. Fix: ask the recipient's organization to whitelist firstcoastmtg.com.", "category": "solution", "has_redacted_secret": false, "project_id": null, "organization_id": null, "person_id": null, "tags": [ "email", "spam", "bounce", "whitelist", "marshlandingtitle.com", "firstcoastmtg.com" ], "source": "fcmf_tickets", "source_recording_id": null, "segment_start_idx": null, "segment_end_idx": null, "timestamp_seconds": null, "evidence": "Their system probably hasn’t updated yet tell them to whitelist firstcoastmtg.com", "basis": "explicit", "confidence": 0.8, "origin": "ai", "user_edited": false, "dismissed": false, "fingerprint": "5c87b67b69c63559915a3e581f54f7a22ab65524", "created_at": "2026-09-30T14:15:28.495745+00:00", "updated_at": "2026-09-30T14:15:28.495745+00:00", "search": "'1':10B '2':28B '3':43B 'ask':45B 'bounc':17B 'caus':30B 'domain':9A 'email':2A,12B 'extern':7A,15B 'firstcoastmtg.com':52B 'fix':44B 'hasn':39B 'like':29B 'marshlandingtitle.com':19B 'messag':22B 'note':33B 'one':14B 'organ':49B 'outbound':1A 'per':31B 'probabl':38B 'recipi':8A,16B,35B,47B 'reject':3A,26B 'resolut':32B 'spam':5A,24B 'suspect':20B 'symptom':11B 'system':37B 'updat':41B 'whitelist':51B 'yet':42B", "source_ticket_id": "ca6a1db4-382d-481e-937d-f17da4a87588" }, { "id": "351a70bc-b138-4a48-a73f-f2941db9f02f", "owner_id": "00000000-0000-0000-0000-000000000001", "title": "Outbound email rejected as spam by external domain - ask recipient to whitelist", "body": "Symptom: Outlook bounce saying the recipient's domain (marshlandingtitle.com) suspects the message is spam and rejected it, affecting one specific recipient.\nLikely cause (per resolution notes): the recipient's system probably hasn't updated yet.\nFix: 1. 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This causes exponential compilation cost. Reduce the number of nullable or union-typed parameters (limit: 16 parameters with unions).\"},\"request_id\":\"req_011CfZZrTRa7rRG5WkQBDHNK\"}" ], "failed": 1, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T11:45:16.239878+00:00", "updated_at": "2026-09-30T11:45:16.239878+00:00" }, { "id": "7fc27c54-5934-4c49-8f90-a05f5c59891d", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "recording.retry", "entity_type": "recordings", "entity_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "detail": {}, "created_at": "2026-09-30T11:45:17.914061+00:00", "updated_at": "2026-09-30T11:45:17.914061+00:00" }, { "id": "248f3171-82cb-4148-858c-dcc0187c6eb5", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "ask", "entity_type": null, "entity_id": null, "detail": { "q": "anything important", "found": false }, "created_at": "2026-09-30T11:47:09.438427+00:00", "updated_at": "2026-09-30T11:47:09.438427+00:00" }, { "id": "7e345102-f832-4f5c-9e2d-248bbc5d1fcb", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [ "400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Schemas contains too many parameters with union types (29 parameters with type arrays or anyOf). This causes exponential compilation cost. Reduce the number of nullable or union-typed parameters (limit: 16 parameters with unions).\"},\"request_id\":\"req_011CfZaztASdWhvevbj6H3iT\"}" ], "failed": 1, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T12:00:32.934665+00:00", "updated_at": "2026-09-30T12:00:32.934665+00:00" }, { "id": "ffbc1f03-4258-475e-a76f-4a4424b8a4a3", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [ "400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Schemas contains too many parameters with union types (29 parameters with type arrays or anyOf). This causes exponential compilation cost. Reduce the number of nullable or union-typed parameters (limit: 16 parameters with unions).\"},\"request_id\":\"req_011CfZc9BVaAjhM8SjJdZQjx\"}" ], "failed": 1, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T12:15:17.223069+00:00", "updated_at": "2026-09-30T12:15:17.223069+00:00" }, { "id": "a3a8b2db-a224-4625-8754-5d99fc79e5f4", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [ "400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Schemas contains too many parameters with union types (29 parameters with type arrays or anyOf). This causes exponential compilation cost. Reduce the number of nullable or union-typed parameters (limit: 16 parameters with unions).\"},\"request_id\":\"req_011CfZdHbDvDqZ6jTVgqvx3q\"}" ], "failed": 1, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T12:30:19.190655+00:00", "updated_at": "2026-09-30T12:30:19.190655+00:00" }, { "id": "49c6ddb3-6966-4875-9b32-83a946ed3349", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [ "400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Schemas contains too many parameters with union types (29 parameters with type arrays or anyOf). This causes exponential compilation cost. Reduce the number of nullable or union-typed parameters (limit: 16 parameters with unions).\"},\"request_id\":\"req_011CfZeRr11iigWhCPXF9R3e\"}" ], "failed": 1, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T12:45:16.632945+00:00", "updated_at": "2026-09-30T12:45:16.632945+00:00" }, { "id": "53af6fc0-2e8e-46b5-b64f-52d8222c1453", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [ "400 {\"type\":\"error\",\"error\":{\"type\":\"invalid_request_error\",\"message\":\"Schemas contains too many parameters with union types (29 parameters with type arrays or anyOf). This causes exponential compilation cost. Reduce the number of nullable or union-typed parameters (limit: 16 parameters with unions).\"},\"request_id\":\"req_011CfZfb9VbB4EC6WJVNC69Z\"}" ], "failed": 1, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T13:00:32.983925+00:00", "updated_at": "2026-09-30T13:00:32.983925+00:00" }, { "id": "7345f2f8-fc17-4378-946e-b13848a5d795", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T13:15:15.381226+00:00", "updated_at": "2026-09-30T13:15:15.381226+00:00" }, { "id": "81753610-9927-49d5-b9b1-6e0353af2659", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T13:30:18.80051+00:00", "updated_at": "2026-09-30T13:30:18.80051+00:00" }, { "id": "d7d72ed0-019d-49e8-8a79-f55e35c11f34", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T13:45:15.677576+00:00", "updated_at": "2026-09-30T13:45:15.677576+00:00" }, { "id": "26ac8b5e-40d2-4b93-9ce0-892febe0048d", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Ticket System error 500." }, "created_at": "2026-09-30T13:52:34.220902+00:00", "updated_at": "2026-09-30T13:52:34.220902+00:00" }, { "id": "64c2d897-5ccc-402a-a4a8-93312a96bddb", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Ticket System error 500." }, "created_at": "2026-09-30T13:52:53.777665+00:00", "updated_at": "2026-09-30T13:52:53.777665+00:00" }, { "id": "20dfbd63-f579-4ba5-bdfe-45381b375aff", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Ticket System error 500." }, "created_at": "2026-09-30T13:54:02.924967+00:00", "updated_at": "2026-09-30T13:54:02.924967+00:00" }, { "id": "db27426e-b024-4708-8eea-055f7b858954", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T14:00:16.639292+00:00", "updated_at": "2026-09-30T14:00:16.639292+00:00" }, { "id": "704a9e70-6dc6-46db-b849-f39bd99a7209", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "The Ticket System returned an unreadable response." }, "created_at": "2026-09-30T14:00:18.087306+00:00", "updated_at": "2026-09-30T14:00:18.087306+00:00" }, { "id": "18a2a646-2c4b-43f4-b2c8-d1ba94f5f1e7", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error." }, "created_at": "2026-09-30T14:05:45.071856+00:00", "updated_at": "2026-09-30T14:05:45.071856+00:00" }, { "id": "1e7ea235-0c19-4191-93c5-627678d0ae96", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error." }, "created_at": "2026-09-30T14:05:50.17845+00:00", "updated_at": "2026-09-30T14:05:50.17845+00:00" }, { "id": "c7ea8a4f-5777-4f31-9d58-5ab62f48b86b", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error." }, "created_at": "2026-09-30T14:09:59.966471+00:00", "updated_at": "2026-09-30T14:09:59.966471+00:00" }, { "id": "7fcff8f7-5eea-44de-b5ae-e19adf8e6cba", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error. (Error: Could not find the table 'public.Tech_Requests' in the schema cache)" }, "created_at": "2026-09-30T14:11:54.306665+00:00", "updated_at": "2026-09-30T14:11:54.306665+00:00" }, { "id": "c750de97-4ea4-4690-9541-b35816263da8", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T14:15:15.055725+00:00", "updated_at": "2026-09-30T14:15:15.055725+00:00" }, { "id": "5c37715a-1386-4b76-ba9f-8d91a032d4ac", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "tickets.synced", "entity_type": null, "entity_id": null, "detail": { "notes": [ "37 ticket(s) still waiting for analysis; they will be processed on the next sync." ], "failed": 0, "created": 0, "deleted": 0, "fetched": 43, "updated": 0, "processed": 6, "unchanged": 43 }, "created_at": "2026-09-30T14:15:48.772128+00:00", "updated_at": "2026-09-30T14:15:48.772128+00:00" }, { "id": "ea5f46d2-b443-449b-ab4b-6873517a79e4", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.synced", "entity_type": null, "entity_id": null, "detail": { "notes": [ "35 ticket(s) still waiting for analysis; they will be processed on the next sync." ], "failed": 0, "created": 43, "deleted": 0, "fetched": 43, "updated": 0, "processed": 7, "unchanged": 0 }, "created_at": "2026-09-30T14:15:52.049273+00:00", "updated_at": "2026-09-30T14:15:52.049273+00:00" }, { "id": "c06dd8f5-fb64-4ba2-97e8-101eca7f56f9", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.synced", "entity_type": null, "entity_id": null, "detail": { "notes": [ "31 ticket(s) still waiting for analysis; they will be processed on the next sync." ], "failed": 0, "created": 0, "deleted": 0, "fetched": 43, "updated": 0, "processed": 8, "unchanged": 43 }, "created_at": "2026-09-30T14:16:05.821838+00:00", "updated_at": "2026-09-30T14:16:05.821838+00:00" }, { "id": "844b1e9a-1539-4ecc-a9f9-8820345c8c24", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "ticket.add_note_failed", "entity_type": "ticket_actions", "entity_id": "20c6a0b5-e75f-4cc6-bfe1-fcd1f493ec3c", "detail": { "error": "The note could not be added." }, "created_at": "2026-09-30T14:17:40.89515+00:00", "updated_at": "2026-09-30T14:17:40.89515+00:00" }, { "id": "f597addb-d589-40db-aa40-3c505078370d", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "ticket.add_note", "entity_type": "ticket_actions", "entity_id": "8f7b128a-f595-4b88-bb4c-bd70a3a4d5b6", "detail": { "replay": false, "ticket": "TECH-2026-0038", "approvedBy": "kbacus@firstcoastmtg.com" }, "created_at": "2026-09-30T14:21:58.632172+00:00", "updated_at": "2026-09-30T14:21:58.632172+00:00" }, { "id": "58f86c28-a545-4dbc-9b67-3fb3e800dd6b", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "fact.dismissed", "entity_type": "waiting_on", "entity_id": "e7db9f19-d726-4868-86e6-da7f8f4cbc76", "detail": {}, "created_at": "2026-09-30T14:24:02.173715+00:00", "updated_at": "2026-09-30T14:24:02.173715+00:00" }, { "id": "0dd447b7-e41f-41b7-abb5-ef515cee3d9a", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T14:30:24.901192+00:00", "updated_at": "2026-09-30T14:30:24.901192+00:00" }, { "id": "ad671d34-756a-451c-8f5b-6242c7192ba3", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error. (Error: column tech_requests.updated_at does not exist)" }, "created_at": "2026-09-30T14:30:40.576104+00:00", "updated_at": "2026-09-30T14:30:40.576104+00:00" }, { "id": "dd65f6b6-33e8-4512-824a-5e8fb9c92915", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error. (Error: column tech_requests.updated_at does not exist)" }, "created_at": "2026-09-30T14:37:36.152535+00:00", "updated_at": "2026-09-30T14:37:36.152535+00:00" }, { "id": "0f02bd46-922b-4f5d-bb9e-ab2cd800b955", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error. (Error: column tech_requests.updated_at does not exist)" }, "created_at": "2026-09-30T14:44:00.253686+00:00", "updated_at": "2026-09-30T14:44:00.253686+00:00" }, { "id": "81bd54c7-fa0d-4dd0-9a82-300ffe7163d4", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error. (Error: column tech_requests.updated_at does not exist)" }, "created_at": "2026-09-30T14:44:25.945843+00:00", "updated_at": "2026-09-30T14:44:25.945843+00:00" }, { "id": "5115160e-64a0-4511-b375-2598ce71d436", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "sync.completed", "entity_type": null, "entity_id": null, "detail": { "notes": [], "failed": 0, "fetched": 0, "skipped": 0, "processed": 0, "remaining": 0, "discovered": 0, "needsReview": 0 }, "created_at": "2026-09-30T14:45:14.953995+00:00", "updated_at": "2026-09-30T14:45:14.953995+00:00" }, { "id": "be7c5ef6-2e69-4703-8769-2240c2b505c7", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "cron", "action": "tickets.sync_failed", "entity_type": null, "entity_id": null, "detail": { "error": "Unexpected server error. (Error: column tech_requests.updated_at does not exist)" }, "created_at": "2026-09-30T14:45:21.82992+00:00", "updated_at": "2026-09-30T14:45:21.82992+00:00" }, { "id": "9c5d35e6-c684-4391-87bf-5a3980eb83df", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "ask", "entity_type": null, "entity_id": null, "detail": { "q": "What open tickets are the oldest?", "found": true }, "created_at": "2026-09-30T14:45:30.646913+00:00", "updated_at": "2026-09-30T14:45:30.646913+00:00" }, { "id": "06085637-ba25-4b75-829e-74c134b72af4", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "user", "action": "recording.retry", "entity_type": "recordings", "entity_id": "a911ede3-360b-421e-92bb-dc1d5da2ffe6", "detail": {}, "created_at": "2026-09-30T14:46:03.523505+00:00", "updated_at": "2026-09-30T14:46:03.523505+00:00" }, { "id": "33657aeb-a8db-426a-9f30-b467e55a2b4b", "owner_id": "00000000-0000-0000-0000-000000000001", "actor": "manual", "action": "tickets.synced", "entity_type": null, "entity_id": null, "detail": { "notes": [ "24 ticket(s) still waiting for analysis; they will be processed on the next sync." ], "failed": 0, "created": 0, "deleted": 0, "fetched": 3, "updated": 0, "processed": 8, "unchanged": 3 }, "created_at": "2026-09-30T14:49:38.104204+00:00", "updated_at": "2026-09-30T14:49:38.104204+00:00" } ] }